[SHIPPING] Free US Shipping over $150. Please use code: HAPPYME
Once an order is received, we ship within 3 business days. If you prefer a quicker delivery, please email info@annepoon.com.
For orders within the U.S., a delivery confirmation will be sent to you with a tracking number. All our jewelry are wrapped safely in a grey velvet bag.
$8 Flat rate USPS priority mail (first item) and additional $3 (with others);$12 Flat rate International USPS (first item) and additional $5 (with others).
[CUSTOM ORDER] We love custom orders, no commitments until the design is completed and you are happy with it.
[CARE] All items are hand made by the designer, a friendly reminder that all ear hooks are either sterling silver or 14k gold filled. Sterling silver will oxidize through time and it can be polished easily.
[RETURN POLICY] We will accept your return if mailed within 7 days of the date it was received for an exchange, store credit, or refund. Items must be returned in original and unused condition. The customer is responsible for shipping costs for returning any item/s using a trackable shipping method. We will not issue a refund until return merchandise has been received. We reserve the right to refuse any return merchandise. Exchanges will incur additional shipping charges. Since we offer free shipping for any order over $150, we will refund with the reduction of the original shipping fee.